FAQ · Frequently Asked Questions
FAQ
Your questions.
Answered.
How do the micro-needles work?
Each patch contains 2,000 dissolving micro-needles made from hyaluronic acid. When pressed onto clean skin, they painlessly penetrate the epidermis and dissolve over 2 hours — delivering active ingredients directly into the dermis with 99% absorption rate. Far more effective than any cream or serum.
Does it hurt?
No. You may feel a mild tingling sensation when the micro-needles first contact the skin — this is completely normal and lasts only seconds. The needles are 300–450 micrometers long, designed to be painless and comfortable.
How long do I leave the patches on?
For best results, leave the patches on for a minimum of 2 hours. Overnight use is ideal — apply before bed and remove in the morning. The micro-needles fully dissolve within 2 hours.
How often should I use them?
Use 2–3 times per week for best results. With 10 pairs per pack you have a full monthly supply at 3x per week usage. Visible results typically appear within 4 weeks of consistent use.
Where can I use the patches?
The patches are designed for use under the eyes, crow's feet, forehead lines, nasolabial folds, and the neck area. Apply on clean, dry skin with no moisturiser or serum beforehand.
When will I see results?
Most customers notice immediate plumping and hydration after the first use. Visible reduction in fine lines and improvement in skin texture typically appears within 4 weeks of consistent use at 2–3x per week.
What are the active ingredients?
Hyaluronic acid (60mg per pair) · Collagen · 6 Peptides · Oligopeptide-1 · Hydrolyzed oat protein · Sophora flavescens root extract. Free from parabens, sulphates and artificial fragrances.
How long does delivery take?
Free UK delivery on all orders. Estimated delivery 5–8 business days. You will receive a tracking number by email once your order has been dispatched.
What is your returns policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, contact us at support@thelumenskin.com within 30 days of receiving your order and we will arrange a full refund.
Still have questions?
Contact us at support@thelumenskin.com — we respond within 24 hours.