FAQ · Frequently Asked Questions

Frequently Asked Questions

How do the patches work?

Each patch contains 1,500 micro-fine dissolving needles made from hyaluronic acid and collagen. When applied to the skin, they gently dissolve within 2 hours, delivering active ingredients directly beneath the skin's surface — something topical creams simply cannot do.

Are the patches reusable?

No — each patch is single-use. The microneedles fully dissolve into your skin during wear, which is what makes them so effective. Each box contains 10 pairs (20 patches total).

Will the microneedles hurt?

No. The needles are ultra-fine and dissolve on contact with skin. Most people feel a very mild tingling sensation for the first few seconds — this is completely normal and means the actives are absorbing.

When will I see results?

You'll notice an immediate improvement in puffiness and hydration after your first use. For reduction in fine lines and long-term lifting, consistent use 3-4 times per week over 4-6 weeks delivers the best results.

How do I apply them correctly?

Cleanse and dry the skin under your eyes. Peel the transparent patch from the white backing — only the clear part goes on your skin. Press gently for 10-15 seconds to activate. Leave on for 1-2 hours or overnight. Remove and massage any remaining serum into skin.

Are they safe for sensitive skin?

Yes — the patches are made from bio-dissolving ingredients and are free from parabens, alcohol and artificial fragrances. If you have a known skin condition, consult a dermatologist before use.

How often should I use them?

For best results, use 3-4 times per week. You can use them daily if you prefer — there is no maximum frequency.

How is this different from eye cream?

Eye creams sit on top of the skin and can only penetrate the upper layers. Microneedle patches bypass the skin barrier entirely, delivering collagen and hyaluronic acid directly where it's needed — making them significantly more effective.

When will my order arrive?

UK orders are shipped free and typically arrive within 3-5 business days.

Can I return my order?

We offer a 30-day satisfaction guarantee. If you're not happy with your results, contact us at hello@thelumenskin.com for a full refund.